Refunds and Cancellations

Cancellation
To opt for cancellation of your order, mail on contact@fur-real.shop or contact us through the contact page available in policies section . You can only cancel your order if we still haven't taken the product to production. We will not be able to cancel your order once it has been shipped out.

Refund/Exchange
We only accept exchange request if you have received the product in a damaged, broken, defective or not usable condition. You will have to send us proof of the product condition in the form of images or videos. Once approved, the product will be replaced for free and we will send the replacement of the same product. The acceptance of replacement totally depends on us if we found everything right the replacement will be processed.

If product is unavailable or shipped incorrectly, the refund will be processed from our end within 1 business day from the time the returned shipment is received by us. The refunded payment will show up in your payment method in anywhere from 3-5 business days.

WARNING: Please note that due to the nature of our pod site and the personalized services we offer, we regret to inform you that returns are not available. As our products and services are tailored to meet individual preferences and requirements, we are unable to accept returns once an order has been placed. We strive to ensure the highest level of satisfaction for our users, and we encourage you to reach out to our customer support team for assistance with any concerns or inquiries. Your understanding in this matter is greatly appreciated.